Therefore, in addition to the providing the information specified in subsections (a) and/or (b) above within the specified timeframe, Global Flower Express reserves the right to require that you provide additional pictures and/or allow the box and product that is subject of the claim, to be picked up for inspection, as arranged by Global Flower Express.
QUICKSAND ROSES CODE
(c) Credits for Damage or Incorrect Product: If the claim is for credit for damaged and/or incorrect product, before a credit is allowed, Global Flower Express may require that (i) the box and product that is subject of the claim, be returned with the bar code on the box label, and/or (ii) specific photos are submitted along with the claim.
(b) Incorrect Product Received: If the product received is not what was ordered, you must include the following information in your credit request: a copy of the box label clearly showing the invoice number and contents of the box. (a)Damaged Product:If you received damaged product, you must include the following information in your credit request: the order number, bar code on the box label, amount of stems damaged, and photos of the damage. ANY CLAIMS FILED AFTER 12 HOURS OF RECEIPT OF YOUR SHIPMENT WILL NOT BE ACCEPTED. ALL SUCH CLAIM REQUESTS MUST BE MADE WITHIN 12 HOURS OF RECEIPT OF THE SHIPMENT THAT IS THE SUBJECT OF YOUR CLAIM IN ORDER TO BE CONSIDERED FOR A CREDIT. DAMAGED OR INCORRECT PRODUCT RECEIVED: In the event you receive product that is not what you specifically ordered or it is damaged when received, you must contact Global Flower Express immediately by making a credit request online under Refunds and Replacements go to Contact Us and assert your claims for credit and provide the information requested by Global Flower Express.
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